Terms of Service.

1. Account

You need an account to use Trooply. One account per legal entity; if you need multiple workspaces, use the team-management features or email us. You are responsible for the confidentiality of your client_secret, any access tokens, and any public keys you mint. You must notify us promptly at [email protected] if you suspect a credential has been compromised.

2. Plans and billing

Plans and prices are listed at /pricing. Paid plans are billed monthly or annually via Stripe. Monthly subscriptions auto-renew each month; annual subscriptions auto-renew each year. You can cancel at any time in the portal; cancellation stops further renewals but does not refund the current billing period except where required by law.

If a charge fails, we will retry for up to 7 days and notify the account owner. If the failure persists, we will downgrade the account to the Free plan and restrict write access until payment is restored.

3. Acceptable use

Don't use Trooply to do things that are illegal, that infringe third-party rights, or that we reasonably consider abusive. Specifically:

• Don't index or query content that depicts child sexual abuse material (CSAM). We are required by law to report any CSAM we detect to the relevant authorities.
• Don't index content you don't have rights to (copyright infringement, unlicensed brand imagery, etc.).
• Don't use Trooply to scrape or reindex another merchant's catalog without their permission.
• Don't attempt to reverse-engineer the service, flood it with nonsense to try to exhaust rate limits for other tenants, or probe for vulnerabilities outside our disclosure program.
• Don't publish sk_live_ server secrets in any client-side code, GitHub repository, or public forum.

We can suspend or terminate accounts that violate these rules, with notice where practicable.

4. Intellectual property

You keep your data. Catalog products, metadata, brand assets, and anything you upload remain yours. You grant Trooply a non-exclusive, worldwide licence to process that data only as necessary to provide the service to you. We do not acquire rights to your data, do not use it to train shared models, and do not share it with other tenants.

We keep the platform. The Trooply software, documentation, APIs, UI, trademarks, and website content are the property of Trooply Inc. We grant you a revocable, non-transferable licence to use the platform for your internal business purposes for the duration of your subscription.

5. Sub-processors

We use sub-processors (Stripe for billing, Cloudflare for CDN, a regional hosting provider) to operate the service. The current list is on our Privacy Policy. We will notify account owners by email 14 days before adding a new sub-processor that would process customer personal data.

6. Warranties and disclaimers

We warrant that we will provide the service with reasonable care and skill. Except as expressly set out in these terms, the service is provided "as is". We do not guarantee that search results will always be accurate for your catalog, that latency will always be under 200 ms, or that the service will be uninterrupted — though we publish uptime at status.trooply.ai and maintain SLAs for Enterprise contracts.

7. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, consequential, incidental, or special damages (including loss of profits, loss of revenue, or loss of data). Our total aggregate liability in any 12-month period is capped at the fees you paid Trooply during the same 12 months, or USD 100, whichever is higher.

Nothing in this clause excludes liability that cannot lawfully be excluded — for example, gross negligence, fraud, wilful misconduct, or death / personal injury caused by negligence.

8. Indemnities

You will indemnify Trooply against claims arising from (a) your indexed content infringing third-party rights or (b) your breach of section 3 (Acceptable use). Trooply will indemnify you against claims that the platform, when used as intended, infringes a third party's copyright, subject to the liability cap in section 7.

9. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform under these terms. Confidential information includes non-public technical details about the platform and non-public business information shared between the parties. This obligation survives termination for 3 years.

10. Termination

You can cancel at any time in the portal or by email. We can terminate with 30 days' notice for convenience, or immediately for material breach (including non-payment that persists past the 7-day grace window, or a violation of section 3). On termination, your catalog embeddings and account data are deleted within 30 days except where retention is required by law.

11. Changes to these terms

We revise these terms when our practice changes. For material changes affecting paid subscribers, we give 30 days' notice by email. Continuing to use the platform after the notice period constitutes acceptance.

12. Governing law

These terms are governed by the laws of the jurisdiction in which Trooply Inc. is incorporated. Disputes go to the competent courts of that jurisdiction unless local consumer-protection law gives you different rights. Nothing here affects non-waivable statutory consumer rights.

13. Contact

Questions: [email protected]. Legal notices: the same address with subject line "Legal notice".